Hayward Pro Series Top-Mount Pool Sand Filter

I bought this filter around June 1 to replace another old sand filter. Because I was out of town for awhile I could not install this filter right away and it was about 2 weeks after it arrived I opened the box. This filter does NOT contain a base for the filter to sit on. Because the filter has a round bottom it can't stand on it's own without a base which should have been included in the box. Ever try to stand up an egg on it's end?

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The manual in the box for the filter and the manual online at Haywards internet site for the same model numbers are not the same. There seams to be a production change with this filter and the base so that the base can be used on other models as well. Either way I was in the pool business for 7 years in the past and have never seen a filter that did not contain a base that sets it upright. A base for the filter is NOT an extra item. They are either already attached by glue/tape or have someway to mount the base to the filter. Without a base this filter is usless as you can't simply bury it in the ground. At current I'm trying to get a base from Hayward but they don't seem to want to help and there reply to my email was this... "The larger base only comes with the S166T92S system". Well as I replied back I'm not talking about a "Bigger" base. I'm talking about "ANY" base. So beware that the unit I received did NOT contain a base stand (also called a skirt) for the filter to sit on and my local pool place wanted $49.99 for the base which should have been included.


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